Frequently Asked Questions
A Note Before We Begin:
Whether you’re new to our world or deep into your ritual, we’re here to guide you. If you don’t find what you’re looking for, you can always write to us at marketing@veilofveda.com—we’d be happy to help.
About Veil of Veda™
We are built on the belief in the power of “and”.
Our formulations are:
- Rooted in Ayurveda and backed by science
- Designed for results and sensory experience
- Created for modern skin and timeless rituals
- We believe in creating products that are skincare and makeup
Yes, our formulations are designed to be suitable for most skin types, including sensitive skin.
However, as every skin is unique, we always recommend doing a patch test before first use.
We do not believe in this binary.
Our products combine:
- Ayurvedic botanicals
- Skin-identical and clinically studied ingredients
This allows us to create formulations that are both effective and skin-supportive.
Yes, all Veil of Veda™ products are cruelty-free.
Product Usage & Rituals
You can explore our products and go through their benefits on our website.
If you need personalised guidance, write to us at marketing@veilofveda.com—we’re happy to help you build your ritual.
Our products are designed to work as part of your beauty ritual.
A general guideline:
- Cleanse
- Treat (serum / actives)
- Hydrate (lip veil/hand cream)
- Protect (SPF during the day)
- Nourish (overnight reset créme)
Detailed usage instructions are provided on each product page.
Yes, Veil of Veda™ products can be integrated into your existing routine.
We recommend introducing one product at a time to understand how your skin responds.
Our formulations are designed to be balanced and non-comedogenic.
However, breakouts can occur due to:
- Skin purging
- Ingredient sensitivity
- Overuse or layering
We recommend patch testing and gradual introduction.
This depends on your skin and the concern being addressed.
- Hydration and glow: often visible within days
- Barrier repair: 2–4 weeks
- Pigmentation or texture: 4–8 weeks
Consistency is key.
A patch test helps you understand how your skin reacts to a product.
Steps:
- Apply a small amount on your inner forearm
- Wait 24 hours
- Observe for any irritation
If irritation occurs, discontinue use.
Orders & Payments
Simply browse our website, add your chosen products to cart, and proceed to checkout.
We offer:
- Secure online payments
- UPI
- Debit/Credit cards
We do not provide COD at this moment.
Once an order is placed, we begin processing it quickly.
We may not always be able to modify or cancel orders, but you can reach out to us and we’ll do our best to assist.
Shipping & Delivery
- Metro cities: 3–5 business days
- Other regions: 5–7 business days
Delivery timelines may vary based on location and logistics. Take a look at our <shipping policy> for more details.
Once your order is shipped, you will receive a tracking link via:
Currently, we ship within India. For international requests, please contact us directly.
Returns, Refunds & Support
We accept returns or replacements only in cases of:
- Damaged inner or outer packaging
- Manufacturing defect
- Incorrect item received
Please refer to our detailed <Returns & Refund Policy> for more information.
Write to us within 24 hours of delivery at:
marketing@veilofveda.com
Include:
- Unboxing video
- Images of the issue
- Order number
Due to the personal nature of skincare, we do not accept returns for opened or used products.
Safety & Ingredients
Yes, our formulations are designed to be safe. We dermatologically test each product.
However, we strongly recommend a patch test before use.
We avoid harsh ingredients and focus on skin-compatible, well-researched formulations.
Each product page lists detailed ingredients. Please do your research beyond what our website says to make an empowered decision.
Currently, we ship within India. For international requests, please contact us directly.
Shelf life varies by product and is mentioned on packaging.
We recommend:
- Storing in a cool, dry place
- Avoiding direct sunlight
- Using within recommended time after opening